CAN I CANCEL OR CHANGE MY ORDER?

You can’t make changes, but you can cancel an order within 24 hours of placing it.

To cancel an order, first go to your account page. If you’re not signed in, you’ll need to enter your order number from your order confirmation email, along with your email address. Next, open the order you want to cancel, then tap or click the “Cancel” button and follow the prompts.

If you don’t see the cancel button, your order is no longer eligible to be canceled. But don’t worry—you can return the items for any reason within 30 days.

We can also help you cancel an order if it was placed within 1 hour, just send us an e-mail. Please note, we cannot change your shipping address -or- your shipping service for an existing order.

If you need to change an item’s color, size, or quantity, or your shipping selection or delivery address—simply cancel your original order and place a new one.

FAQs

How do refunds work for canceled orders?

If you cancel an order a refund will be issued within 72 hours. You might see an initial authorization for the order total—this is a temporary hold on funds that will automatically drop off within a few days.